Frequently Asked Questions
What is your artwork return policy?
If you are not fully satisfied with the artwork you, may return the item within 30 days after receipt of your shipment for a full refund of the original purchase price less shipping, handling, and insurance. We cannot exchange items damaged during shipping and we cannot accept items returned after 30 days of receipt.
Returns must meet all of the following criteria:
- Contact us for a return approval number.
- Art must be received by us within 30 days of your receipt.
- Art must be sent in the original undamaged packaging.
- Art must be in original resalable condition.
- Art must be shipped with full insurance covering the original price.
- Damaged items will be refused.
- No returns will be accepted after 30 days.
All returns will be credited unless otherwise specified. Your credit card account will be credited upon processing of the returned item(s), and the credit should appear on your next statement. You will receive an e-mail notification upon the completion of return processing.
What is your damaged artwork policy?
If the box containing the artwork appears to be damaged upon its arrival, refuse acceptance of the delivery and then contact us to let us know that the shipment arrived damaged. If, however, you open the package and find the artwork damaged, please contact the shipping service who will advise you on your options. Do not discard the original packaging.
Please note that, unless reported immediately upon receipt, damaged artwork will not be accepted for return. Please, take a photo of package conditions before opening the package if you suspect that the artwork inside might be damaged or if you notice that the package has been broken or mistreated. This information is required for insurance claim purposes.
Any artwork that is received damaged must be reported to us and the carrier at the time they are received.
We will ship you another item to replace the damaged one as soon as all carrier insurance paperwork is processed.
What is your shipping policy?
We will make every effort to ship your artwork within 2 weeks of receiving the order. It is in our best interest to deliver all products in excellent condition by using heavy packing materials to ensure your art is safely received in one piece.
You will be notified via email once the item is shipped with a tracking number to track your package. You may also check the order status online by logging in to your account.
We offer international shipping on unframed art only which will be subject to normal international shipping rates.
To help the environment and our source of inspiration, please recycle all packaging materials.
